Enhancing governance and citizen satisfaction
01/08/2024
In a significant stride towards enhancing governance and citizen satisfaction, the Jammu & Kashmir administration has undertaken several proactive measures to improve the grievance redressal mechanism. The cornerstone of these efforts is the "LG's Mulaqaat" - Live Public Grievance Hearing programme, where Lieutenant Governor Manoj Sinha personally interacts with citizens to address their issues. This initiative marks a commendable shift towards more transparent and accountable governance. During the "LG's Mulaqaat," the Lieutenant Governor not only listens to the grievances but also directs officials to expedite the resolution of pending issues on a fast-track basis. This hands-on approach ensures that the administration remains both accountable and responsive to the needs of its citizens. The direct involvement of the Lieutenant Governor underscores the administration's commitment to resolving public grievances efficiently and effectively.
A significant leap in this direction is the introduction of the J&K SAMADHAN Portal and App. Launched with the intent of streamlining the grievance lodging process, these digital platforms provide an easy and accessible way for citizens to register their complaints. The emphasis on technology in grievance redressal is a forward-thinking approach, ensuring that the system is not only efficient but also inclusive, catering to a broader spectrum of the population. The J&K SAMADHAN initiative is designed to ensure speedy and effective resolution of grievances, reflecting an administration that is not only aware of the issues faced by its people but is also dedicated to resolving them promptly. The portal and app represent a modern and systematic approach to governance, where technology is leveraged to enhance service delivery and citizen satisfaction.
Lieutenant Governor Manoj Sinha's reiteration of the administration's commitment to improving the grievance redressal mechanism is a promising sign. It indicates a governance model that prioritizes the well-being of its citizens and strives to create a more responsive and accountable administrative framework. The "LG's Mulaqaat" and the J&K SAMADHAN initiatives collectively signify a transformative period for J&K, where citizen grievances are addressed with the seriousness they deserve. The measures taken by the J&K administration, under the leadership of Lieutenant Governor Manoj Sinha, represent a robust effort to enhance the grievance redressal mechanism. These initiatives not only promise a more accountable and responsive administration but also build a stronger bridge of trust between the government and the people. As these measures take root, one can be hopeful that the citizens of Jammu & Kashmir will experience a more transparent, efficient, and citizen-centric governance system.
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